In the event that you need to return part or all of your order to Reeley Limited, please follow the steps below to ensure a smooth and efficient process.
- Firstly, please email returns@reeley.co.uk with as many details as possible of the order you wish to return.
- For any orders being returned due to a product fault, you will be contacted by our Technical Team to better understand the issues you are facing.
- Once your Return Request has been reviewed, you will receive a Returns Form with a unique Return Authorisation (RA) number. Please note that any items returned without a valid RA number will not be processed and will be returned back to you with your next order.
- Once we have received your items back with your RA Form we will process your return as appropriate.

Important Information

Goods are only eligible to return within 90 days of purchase.
Any items returned without a valid RA number will not be processed and will be returned back to you with your next order.
We endeavour to process your return promptly upon the receipt of your goods. Typically, this should take no longer than 7 working days.
Delivery costs will not be credited. Where your original order was eligible for Free Delivery, a £15 carriage charge will be deducted from your Credit Note to cover the cost of your original shipment.
We are able to offer a collection service for returned goods at an additional cost. If you wish for us to collect your items, please let us know at the beginning of the returns process.
Items returned through no fault of Reeley Limited may be subject to an administration charge or restocking fee.
Please ensure all items are returned to us in an unused and saleable condition. Goods which are not returned to us in the proper condition may be rejected or subject to a cleaning fee.
Bespoke items (including, but not limited to, those with a Part Number starting “ZZ”) are not eligible for return unless faulty.